Our desire to provide high-quality service has led us to establish practices few other agencies can match. These include:
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Pre-employment background reviews include nationwide fingerprint checks for criminal convictions. We also contact past employers, check driving records, and confirm that they are eligible to work in the United States.
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All of our care givers are able to readily speak, read, and write English.
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Most of our care givers have completed nurse assistant certification training, MediCare designed training that teaches care and safety techniques needed to effectively care for seniors.
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Each of our care giver with a service kit the includes supplies for safety and infection protection, such as antispectic handsoap, paper towels, hand sanitizer, latex gloves, an apron to wear when preparing food, and a gait belt to assist with walking.
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A supervisor will always introduce you to each care giver when assigned to you.
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We use a telephone check-in and check-out software for accurate attendance records and time keeping. If a care giver is more than a few minutes late a text message is sent to supervisors, so we can contact them and be sure they will arrive.
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Scheduling is done with especially designed software that prevents omissions and errors and provides you with a printed schedule each week.
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All care givers receive monthly reviews that evaluates their performance and your comments. Many do meet these high personal performance standards and receive a significant bonus for that month.
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Quarterly training is provided to all our care givers to maintain and improve their skills. This includes annual CPR and first aid insturction.
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We strive to provide you service that continually meets our Ten Standards of Service.
